Why do I have more than one hospital account?
The hospital issues a separate account number each time you are treated at our facility.
Why do I have to give the same information every time I come to the hospital?
It is necessary to verify and update your personal and financial information to accurately handle your account.
Why do you need to copy my insurance card?
Your card contains detailed information and instructions for verifying coverage and filing your claims.
Does the hospital accept personal checks and credit cards?
Yes. You may pay by cash, check, money order or one of many credit cards (Visa, Mastercard, Discover, American Express). A form is available on the back of your statement to pay by credit card, if you choose.
Is it necessary to inform you when my insurance changes?
Yes. We can update your information to speed the processing of any future services.
What is hospital assignment?
Billing your insurance company to pay directly to the hospital. You are responsible for the deductibles and co-payments not paid by your insurance company, as well as non-covered charges.
How will I know if my insurance company requires pre-certification?
You will know by looking on your insurance card or calling your employer or insurance agent. Instruction will be provided on how to obtain any necessary pre-certification.
Why do I get a statement of all my charges if I have insurance?
Florida Department of Insurance recommends that hospitals and other providers inform you of total charges for services rendered, regardless of your insurance coverage.
Why do I get so many bills?
You will receive periodic statements from the hospital to keep you informed on the status of your account.
Will all my insurance be billed?
Yes. Many secondary/supplemental insurance requires that your primary insurance pay prior to billing secondary insurance. We will bill second insurance as a courtesy to you. There may be a small charge to bill a third insurance.
How will I know if/when my insurance was billed?
The hospital sends a bill to all insurance sources identified by you at the time of registration. Your first statement will give you the date your insurance was billed.
How will I know if/when my insurance has paid?
Your insurance company should mail you a copy of the explanation of benefits (EOB) when they process your claim.
Why did my insurance pay the way they did?
Your insurance company will process your hospital bill based upon your benefits. Please contact your insurance company or personnel department (if under an employer sponsored plan) if you do not understand how they processed the bill.
When should I pay my portion?
Your patient portion is due at the time service is rendered, unless other arrangements are made.
How will I know if my account is paid in full?
The hospital does not send paid in full statements. When your insurance has paid and you have satisfied the balance of your account, the account will be paid in full and no more statements will be sent.
What if I am not able to pay my bill?
You should immediately contact a Financial Counselor in the hospital business office at (352) 333-4130.
What are the hours of operation?
Mon - Fri: 8:30am - 5:00pm